311 Safety & Compliance

311 – Safety, Compliance & Zero Tolerance Policy

At Prive Club DFW, your safety, comfort, and peace of mind are our top priorities. We operate under strict safety standards and professional policies to ensure every ride is luxurious, secure, and reliable.

Our Safety & Conduct Standards

  • Zero Tolerance Policy: Our chauffeurs maintain complete professionalism. No drugs, alcohol, or illegal activity is tolerated at any time.
  • Fully Licensed & Insured: Every vehicle is fully insured, and our chauffeurs are certified, background-checked, and licensed for professional transportation.
  • Vehicle Cleanliness & Maintenance: All vehicles are regularly inspected, sanitized, and maintained to meet luxury standards.
  • Professional Chauffeurs: All drivers are trained in defensive driving, hospitality, and customer service to guarantee a safe and enjoyable ride.

Passenger Safety & Protection

  • Emergency Protocols: Our team is trained to handle emergencies efficiently while prioritizing passenger safety.
  • Privacy & Discretion: We respect your confidentiality during every journey. Your information and travel details remain secure.
  • Secure Booking: All reservations are processed through our secure system to ensure reliability and transparency.

Insurance & Liability

  • Fully Covered: All rides are fully covered by commercial liability insurance, protecting both passengers and drivers.
  • Immediate Assistance: In the unlikely event of an incident, our team ensures prompt help and resolution.

Commitment to Excellence

Prive Club DFW is committed to providing a luxury, safe, and professional experience on every ride. Our 311 standards reflect our dedication to:

  • Safety
  • Compliance
  • Zero tolerance for unsafe or illegal behaviour

How to File a Service Complaint

Your feedback helps us improve. If you ever experience service-related issues, you may submit a complaint directly to the City of Dallas using their public reporting system.

How to Make a Complaint

  • Call 311 (within Dallas)

  • Call 214-670-3111 (outside Dallas limits)

  • Visit the City of Dallas 311 website

Common Complaint Types

  • Driver misconduct

  • Safety concerns

  • Fare or route issues

  • Service refusal

We recommend also informing our team so we can resolve the matter quickly and professionally.