How to File a Service Complaint

Your feedback helps us improve. If you ever experience service-related issues, you may submit a complaint directly to the City of Dallas using their public reporting system.

How to Make a Complaint

• Call 311 (within Dallas)

• Call 214-670-3111 (outside Dallas limits)

• Visit the City of Dallas 311 website

Common Complaint Types

• Driver misconduct

• Safety concerns

• Fare or route issues

• Service refusal

We recommend also informing our team so we can resolve the matter quickly and professionally.